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Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item, not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

There are certain situations where only partial refunds are granted (if applicable).

  If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition. 

  •  If you only return part of your items that you ordered then refund will be granted based on what you returned.
  • Any item not in its original condition is damaged, ripped, cut or missing parts for reasons not due to our error. 
  • Any item that is returned more than 15 days after accepting delivery.
  • We will always email you prior to granting a refund in these situations.
  • Any clothing item must be original and not worn, damaged, torn or ripped otherwise refund will not be granted.

We do not accept returns or exchanges if:

  1. The item(s) have been worn or washed
  2. The item(s) have been altered
  3. The item(s) are in any way defective, ripped, cut or torn from the original and salable condition
  4. The item(s) do not have the original tags on them
  5. The item(s) were a Final Sale item

Please follow these instructions when completing a return or exchange:

  1. Use the self-return portal to register your return
  2. Wait for approval
  3. Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without it.
  4. Please write in detail about which items you want to be exchanged.
  5. Contact us for a return mailing address


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  We typically process all refund requests within 48 hours upon receiving your package.   Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued to the original credit card used for the purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of a shipping error. 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@matjarey.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@matjarey.com and send your item to United Arab Emirates - Sharjah – Al Hind Tower Office 1009 AE 6831.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping
It is your responsibility to return the item(s) to [MATJARI Co Sharjah – Al Hind Tower 1009] with tracking confirmation for your return postage, We do not supply a return shipping package, customer can use a self-return portal to get return approval, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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